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Orders placed before 1:00 PM (Spanish peninsular time) are processed the same day. If you place your order after that time, the business day count starts the following day.Business days are Monday to Friday, excluding public holidays.Once your order is confirmed, you will receive an email with your purchase details.

When is my order processed?

Orders

How do I start a return or exchange?

What are the return and exchange deadlines?

What condition must the item be in?

Which items cannot be returned or exchanged?

When and how do I receive my refund?

Who pays the return shipping costs?

I bought in store — can I return online?

I received a wrong or defective item

Returns & Exchanges

What are the delivery times?

How much does shipping cost? When is it free?

How do I track my order?

Shipping to the Canary Islands Ceuta and Melilla

International shipping and customs

My order is taking longer than expected

Shipping

Can I cancel or modify my order?

I didn't receive my order confirmation email

What payment methods do you accept?

Can I request an invoice?

Payments & Billing

Size Guide

Discounts

Store Credit

Gift Cards

Where are our stores?

Can I return an online purchase in store?

Our Stores

Mystery Box

MYSTERY BOX

When is my order processed?Updated 3 months ago