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<p>Returns and exchanges are not accepted in the following cases:</p><ul><li>Gift cards</li><li>Underwear and swimwear</li><li>Health or personal care products</li><li>Items purchased at <strong>Pop-Ups, Outlets or Sample Sales</strong></li><li>Mystery Box</li><li>Gifts sent by GODS to the customer</li></ul>

Which items cannot be returned or exchanged?

Returns & Exchanges

How do I start a return or exchange?

What are the return and exchange deadlines?

What condition must the item be in?

When and how do I receive my refund?

Who pays the return shipping costs?

I bought in store — can I return online?

I received a wrong or defective item

What are the delivery times?

How much does shipping cost? When is it free?

How do I track my order?

Shipping to the Canary Islands Ceuta and Melilla

International shipping and customs

My order is taking longer than expected

Shipping

When is my order processed?

Can I cancel or modify my order?

I didn't receive my order confirmation email

Orders

What payment methods do you accept?

Can I request an invoice?

Payments & Billing

Size Guide

Discounts

Store Credit

Gift Cards

Where are our stores?

Can I return an online purchase in store?

Our Stores

Mystery Box

MYSTERY BOX

Which items cannot be returned or exchanged?Updated 3 months ago