You can manage it online through Reveni or at our stores in Madrid Barcelona and Valencia.

You can manage your return or exchange in two ways:<h3 id="online-recommended">Online (recommended)</h3>Access our portal: &#x1F449; <a href="https://returns.reveni.io/fake-gods">returns.reveni.io/fake-gods</a>Enter your order number (e.g. #123456) and the email address you used to purchase. You&apos;ll receive instructions by email.<h3 id="in-store">In store</h3>Bring the item in its original packaging with tags attached, along with your order number or receipt, to any of our stores:<ul><li>Calle Fuencarral 72, Madrid</li><li>Carrer del Duc 8, Barcelona</li><li>Carrer del Compte de Salvatierra 29, Valencia</li></ul>

How do I start a return or exchange?

30 days for returns and exchanges. Special conditions during promotional periods.

General conditions:<ul><li>Return with refund: 30 calendar days from when you receive your order</li><li>Size or item exchange: 30 calendar days from when you receive your order</li></ul>During promotional periods (Black Friday, sales, Christmas):<ul><li>Exchanges: 30 calendar days</li><li>Return with refund to original payment method: only within the first 15 days. After that and up to 30 days, the refund is issued as store credit or a voucher.</li></ul>

What are the return and exchange deadlines?

The item must be unworn with original tags and packaging.

For the return or exchange to be accepted, the item must:<ul><li>Be unworn</li><li>Have its original tags attached</li><li>Be in its original packaging</li></ul>&#x26A0;&#xFE0F; Do not send the package directly to the manufacturer without prior authorization. Unauthorized packages will be rejected and returned to the sender with no right to a refund.

What condition must the item be in?

Underwear pop-ups outlets mystery box and gift cards are non-returnable.

Returns and exchanges are not accepted in the following cases:<ul><li>Gift cards</li><li>Underwear and swimwear</li><li>Health or personal care products</li><li>Items purchased at Pop-Ups, Outlets or Sample Sales</li><li>Mystery Box</li><li>Gifts sent by GODS to the customer</li></ul>

Which items cannot be returned or exchanged?

Refunds are processed within 1 to 3 business days once the return has been inspected.

Once we receive and inspect your return, we&apos;ll notify you by email. If everything is in order, the refund is processed within 1 to 3 business days and returned to your original payment method, unless you request store credit or a bank transfer.If you haven&apos;t received it after that time:<ol><li>Check your bank account</li><li>Contact your bank</li><li>If the problem persists, write to us at contact@fakegodsbrand.com</li></ol>

When and how do I receive my refund?

Return shipping costs are the customer's responsibility. GODS does not accept freight collect shipments.

Return shipping costs are the customer&apos;s responsibility, unless otherwise indicated depending on your country of purchase (you can check this on the Reveni portal when starting the process).GODS does not accept freight collect shipments. If the package does not meet the conditions, it will be rejected and returned to the sender with no refund.

Who pays the return shipping costs?

In-store purchases can only be returned at the same store where they were made.

Purchases made at a permanent GODS store can only be returned or exchanged at that same store, as long as the item is unworn and has its original packaging and tags.Online purchases can be managed at a physical store.&#x26A0;&#xFE0F; Returns of purchases made at Pop-Ups, Outlets or Sample Sales are not accepted.

I bought in store — can I return online?

If the item you received is not what you ordered or has a defect, write to us at contact@fakegodsbrand.com with:. ⚠️ Do not start the process on Reveni in this case. Contact us first and we'll handle it directly.

If the item you received is not what you ordered or has a defect, write to us at contact@fakegodsbrand.com with:<ul><li>Subject: Wrong/defective item &#x2013; #[number]</li><li>Photos of the item and packaging</li></ul>&#x26A0;&#xFE0F; Do not start the process on Reveni in this case. Contact us first and we&apos;ll handle it directly.

Returns & Exchanges